Work Experience

William Malphurs Consulting - Gainesville, GA June 2020 to Present

Owner/Consultant

Helping companies grow, increase efficiencies, and launch successful product lines by partnering with key leadership.

AmTrust Financial - Alpharetta, GA December 2003 to June 2020

Vice President of Assigned Risk Operations

Establish and maintain Residual Market division. Establish and maintain operational goals and procedures to assure compliance with Plan administration rules and to ensure current and future success. Write bids, set pricing, and maintain positive relationships with the various Departments of Insurance to assure a successful selection process. Manage divisional finances, bank accounts, and financial controls to assure continued profits. Manage reporting process for the various bureaus, states, and plan administrators. Direct management of underwriting, claims, finance, audit, loss control, and all other operational processes. Write procedures and manuals for All operations including claims, underwriting, finance, audit, loss control, and all other operational processes.

Vice President of Underwriting

Establish initial underwriting criteria and guidelines for voluntary business. Design operational procedures for voluntary underwriting, audit, policy operations, and compliance. Manage underwriting staff, authority levels, and approval process. Coordinate with regional underwriting and marketing staff. Coordinate with executive staff in establishing underwriting goals consistent with company goals. Manage regulatory relationships. Work both as the lead and in a support capacity of various acquisitions.

• Established a residual market program: from $0 to a high of $174 Million with contracts in 14 states.

• Successfully brought 5 companies through the mergers and acquisition process and assimilating them into the purchasing company Established underwriting guidelines to help achieve profitability.

• Designed underwriting, audit, loss control, claims, finance, and customer service operating procedures and performance standards used across the industry in some of the largest companies in the insurance industry.

• Wrote and implemented guidelines and operational procedures for residual market operations in underwriting, audit, loss control, claims, finance, and customer service.

• Trained initial staff in all areas with an emphasis on a self-replicating training process.

• Developed a cost-saving work from home model with online supervision and monitoring allowing whole divisions to work remotely while maintaining quality for the past seven years.

• Developed multiple RFP processes, the form of contract, and managed the quality control for the nation’s largest assigned risk pool as well as several smaller independent pools.

The Covenant Group - Duluth, GA September 2000 to December 2003

(Purchased by AmTrust in December 2003)

Chief Underwriting Officer

Establish initial underwriting criteria and guidelines, audit unit, and measurement models. Establish an action plan to achieve and maintain underwriting profit while balancing growth. Design operational procedures for underwriting, audit, policy operations, and compliance. Manage same units and government affairs. Establish assigned risk unit with successful NCCI bid. Open underwriting, field audit, and policy operations in field offices. Coordinate communication with A.M. Best. Participate in existing reinsurance negotiations and develop new reinsurance partners. Evaluate new book purchase opportunities. Develop new underwriting products including large deductible, dividends, and retrospective rating programs.

• Helped direct a 73 million dollar insurance company from a loss ratio of 196% to an 82% combined ratio in 3 years.

• Decreased expense ratio from 52% to 31% in 3 years before being bought • Decreased pure `loss ratio from 144% to 51% in 3 years.

• Established a residual market program.

• Designed underwriting, audit, loss control, claims, finance, and customer service operating procedures and performance standards used across the industry in some of the largest companies in the insurance industry.

• Wrote and implemented guidelines and operational procedures for residual market operations in underwriting, audit, loss control, claims, finance, and customer service.

• Trained initial staff in all areas with an emphasis on a self-replicating training process.

NCCI Holdings, Inc. - Boca Raton, FL January 1991 to September 2000

Bid Process Administrator - Boca Raton, Florida

Responsible for the oversight of all national and state-specific market filing in 23 states, publication of residual market manuals, and plan participation. Responsible for the selection and administration of insurance companies servicing the residual market in 23 states. Present bid process issues to state regulators. Design, draft, and issue request for proposals for over $700 million in written premium. Evaluate resulting bid proposals and award contracts for the residual markets in 23 states. Administer appeal process, working with the individual state departments of insurance to resolve any disputes arising from the bid process. Maintain contracts with insurance carriers selected through the bid process.

Oversight of the National Carrier Performance Standards for 23 states. Create, maintain and assist carrier oversight unit in the enforcement of the performance standards.

National Product Manager - Boca Raton, Florida

Responsible for developing and marketing new products and services. Manage production and delivery of products and services in 32 states and the District of Columbia. Develop pricing, contracts, and customized products. Develop and monitor procedures for account executives and customer service representatives positioned among twelve field offices. Coordinate product-related communication among field office management, media representatives, and national legislators.

Special Corporate Projects Birmingham, Alabama/Boca Raton, Florida

• Billing Stabilization Team - Provide concrete solutions to stabilize corporate billing systems and provide direction for future billing enhancement and direction.

• National Effectiveness Project - Develop strategies and direction for corporate restructuring. Responsible for assessing, evaluating, and recommending changes to any current function or process impacting the delivery of customer-focused, responsive and cost-effective services.

• Self Insurance Market Management Team - Develop information and marketing plan to reach untapped self-insurance markets.

• Publication Sales Team - Develop marketing strategies to increase markets, market share, and sales volumes of national publications.

• Software Development Team - Provide field user requirements for internal decision-making software designed to classify risk operations for workers' compensation insurance purposes.

Industry Services Supervisor Birmingham, Alabama

Supervise 21 professional analysts and customer service representatives in a divisional office servicing a nine-state area. Develop division marketing strategies. Answer technical questions for the worker's compensation industry. Resolve conflicts between insurance carriers, agents, and insured businesses. Carry out human resource functions. Conduct presentations on workers' compensation insurance rules, regulations, and practices to industry groups.

Assigned Risk Analyst/Fraud Investigator Birmingham, Alabama

Oversee underwriting of Assigned Risk Workers Compensation insurance policies for the Alabama and Kentucky state assigned risk pools. Answer technical workers' compensation questions for the workers' compensation industry. Interact with state regulatory offices. Investigate insurance fraud pertaining to premium leakage and coverage issues. Oversee and direct customer service team.

USF&G Insurance - Birmingham, AL May 1987 to January 1991

Senior Workers Compensation Adjuster

Manage severe cases in excess of $1 million from injury through full settlement. Prepare contested claim for litigation. Manage in-house and outside attorneys. Develop training course for workers compensation trainees.

Key Skills

• Acquisitions

• Budgeting

• Proposal Writing

• Underwriting

• Forecasting

• Strategic Planning

• Operations Management

• Senior Leadership

• Training & Development

• Regulatory Compliance

• Strategic Planning

• Risk Management

• Product Management

• Workers' Compensation

• Pricing

• Presentation Skills

• Change Management

• Insurance Sales

Designations and Education

• Associate In Risk Management

• Associate In Claims

• Bachelor's degree Georgia Southern University

 Industry Leadership

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• Over 30 years of industry experience

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• NWCRA Pool Board, Chair and Vice Chair

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• NWCRA Pool Board of Governors 2014 2019, 2009-12 & 2004-08

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• NWCRA Pool Board Ad Hoc Committees

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• Indiana Compensation and Rating Bureau Board 2010 to 2020

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• Indiana Pool Trustee

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• Missouri Aggregate Excess of Loss Reinsurance Mechanism  Board, MOAELRM

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• State, Regional, and National conference speaker

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• Kansas Loss Control safety seminar speaker 2010 to 2015